At GhostDecks, we strive to ensure our customers are completely satisfied with their purchases. Since GhostDecks operates as a drop shipping platform, all products are shipped directly from third-party suppliers, and refund processes are handled according to each supplier’s policies. If you are unsatisfied with your purchase, please review the following guidelines
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Eligibility for Refunds
- Refunds are generally considered if the product is defective, damaged during shipping, or not as described.
- Refund requests must be submitted within 7 days of receiving the item.
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How to Request a Refund
- Contact our customer service team at support@ghostdecks.com with your order number, proof of issue (such as photos), and a detailed description of the problem.
- We will review your request and, if approved, guide you through the return or refund process.
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Return Process
- Since products are shipped from third-party suppliers, you may be required to return the item at your expense unless the issue is due to damage or defect.
- Returned items must be in their original condition and packaging.
- Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.
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Refunds
- Approved refunds will be issued to the original payment method. Processing times vary by your individual bank.
- Please note shipping fees, if applicable, are non-refundable unless the product is defective or incorrect.
- Refunds may be subject to restocking or processing fees as determined by the supplier’s policies.
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Non-Refundable Items
- Items that have been used, damaged by the customer, or are marked as final sale are not eligible for refunds.
- Digital products or customized items are also non-refundable.
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Contact Us
If you have questions or need assistance with a refund, please contact our customer support team at support@ghostdecks.com. We are here to help ensure your experience is as smooth as possible.
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Note: Since GhostDecks is a drop shipping store, we rely on third-party suppliers for fulfillment, and their policies may vary. We appreciate your understanding in resolving any issues.